Privacy Policy

Overview

SupWriter operates an AI humanizer service and is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, protect, and share your information when you use our platform.

By using SupWriter, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide Directly

• Account Information: When you create an account, we collect your name, email address, and password.
• Content: We collect the text and content you submit to our platform for processing and humanization.
• Communications: When you contact our support team, we collect the information you provide in your messages.
• Payment Information: When you make a purchase, our payment processors collect your billing information. We do not store your complete credit card details.

Information Collected Automatically

• Device Information: We collect information about the device and browser you use to access SupWriter, including IP address, browser type, operating system, and device identifiers.
• Usage Data: We collect information about how you interact with our service, including features used, pages accessed, time spent on the platform, and interaction patterns.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our service and store certain information.

How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our service
• To process your content and deliver humanized text
• To manage your account and subscriptions
• To send you service announcements and updates
• To respond to your support requests and communications
• To analyze usage patterns and improve user experience
• To detect, prevent, and address technical issues and fraud
• To comply with legal obligations and enforce our Terms of Service
• To send marketing communications (which you can opt out of)

Data Security and Storage

We take the security of your data seriously. All user data is stored securely using industry-standard encryption and security measures:

• Encrypted Storage: Your data is stored in encrypted databases using advanced encryption standards to protect against unauthorized access.
• Secure Infrastructure: We use secure cloud infrastructure with built-in security controls, regular security updates, and monitoring.
• Access Controls: Access to user data is restricted to authorized personnel only and is logged for security purposes.
• Regular Backups: Your data is regularly backed up to prevent data loss.
• HTTPS/TLS Encryption: All data transmitted between your browser and our servers is encrypted using HTTPS/TLS protocols.

While we implement robust security measures to protect your personal information, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest security standards.

How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf (hosting, analytics, payment processing). These providers are bound by confidentiality agreements and may only use your information to provide services to us.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental request, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share your information with third parties when you give us explicit permission to do so.

Your Rights and Choices

You have several rights regarding your personal information:

• Access and Update: You can access and update your account information through your account settings at any time.
• Delete Account: You can request deletion of your account and associated data by contacting us at support@supwriter.com.
• Marketing Opt-Out: You can unsubscribe from marketing emails using the unsubscribe link in our emails. Note that essential service emails cannot be unsubscribed from.
• Cookie Control: You can control cookies through your browser settings, though some features may not function properly if you disable cookies.
• Data Portability: You can request a copy of your data in a portable format.

Children's Privacy

SupWriter is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using SupWriter, you consent to the transfer of your information to United States and other countries where we operate.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, though some information may be retained in backups for a limited period.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Changes will be posted on this page with an updated effective date at the top. We will notify you of any material changes via email or through a prominent notice on our service. Your continued use of SupWriter after changes are posted constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@supwriter.com